Privacy Policy

1. Introduction

Sailux Yachting ("we", "us", or "our") operates the website sailuxyachting.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our yacht charter services.

We are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

Company: Sailux Yachting
Address: -
Email: info@sailuxyachting.com
Phone: +90 553 235 35 81

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, postal address
• Booking Details: Charter dates, destination preferences, group size, special requirements
• Communication Data: Inquiries, feedback, and correspondence via email or contact forms
• Payment Information: Processed securely through our payment providers (we do not store credit card details)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click behavior, referring website
• Location Data: Country and city (derived from IP address)

3. How We Use Your Information

3.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

Purpose	Legal Basis
Processing charter inquiries and bookings	Contract performance
Responding to customer support requests	Legitimate interest
Sending marketing communications	Consent
Website analytics and improvement	Legitimate interest
Compliance with legal obligations	Legal obligation

3.2 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Records: 5 years for legal and insurance purposes
• Financial Records: 7 years for tax compliance
• Marketing Data: Until consent is withdrawn
• Analytics Data: 26 months (Google Analytics default)

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies are categorized as follows:

4.1 Cookie Categories

 Strictly Necessary Cookies

Essential for website functionality. These cannot be disabled.

• Session cookies for maintaining your session
• Security cookies for fraud prevention
• Cookie consent preferences

 Analytics Cookies

Help us understand how visitors interact with our website.

• Google Analytics: _ga, _gid, _gat (User behavior tracking)
• Duration: 2 years for _ga, 24 hours for _gid

 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

• Google Ads: _gcl_au, IDE (Conversion tracking and remarketing)
• Duration: 90-390 days depending on cookie

 Functional Cookies

Enable enhanced functionality and personalization.

• Crisp Chat: crisp-client/* (Customer support chat)
• Duration: 6 months to 1 year

Managing Cookies: You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or adjusting your browser settings.

5. Third-Party Services

We work with trusted third-party services to provide and improve our services:

5.1 Analytics and Advertising

• Google Analytics: Website traffic analysis (Privacy Policy: Google Privacy Policy)
• Google Ads: Advertising and remarketing services

5.2 Customer Support

• Crisp: Live chat and customer support (Privacy Policy: Crisp Privacy Policy)

5.3 International Data Transfers

Some of our third-party providers process data outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including:

• EU-US Data Privacy Framework certification
• Standard Contractual Clauses approved by the European Commission

6. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Request restriction of processing your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@sailuxyachting.com. We will respond to your request within 30 days.

Consent Withdrawal: You can withdraw your consent for marketing communications or cookie usage at any time without affecting the lawfulness of processing based on consent before withdrawal.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any breaches as required by law.

8. Contact Information

For questions about this Privacy Policy or your personal data, please contact us:

Data Protection Officer

 Email: info@sailuxyachting.com
 Phone: +90 553 235 3581
 Address: -

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date